UX & AI PRODUCT DESIGNER

Simplifying complex systems & utilizing AI workflows in enterprise user experience (UX) design

Currently designing user experiences in finance & healthcare for 5.5M+ users

CASE STUDIES

Deeper dive on recent UX design work

Professional images to support the design work Jen Bishop does

Supercharging Fraud Case Tracking UX with AI-Accelerated Workflows

Accelerated the UX process with AI to redesign Chase’s fragmented Zelle fraud resolution into a clear, user-first flow.

Turning User Insights into Design Opportunities for a Meditation App

A 5-week UX research sprint with 28 university students revealed 5 key insights to improve meditation adoption and retention.

Designing Enterprise UX for Healthcare with AI Workflows

Using lean UX and AI workflows to transform complex healthcare finance systems into clear, user-centered experiences

Avocash – Financial Literacy App

Avocash is a mobile app which helps users understand their finances and promotes financial literacy with tips and bite-sized lessons

BLOG: FUTURE OF UX & AI

Exploring tools, challenges, patterns and shifts towards the future of UX.

View all posts

A playful fall-themed flowchart titled “Thankful Mindset.” It starts with the question “Did everything go perfectly today?” leading to two branches: “Yes → Did you savor it?” and “No → Did you laugh anyway?” Both paths end with the message “Gratitude wins either way,” surrounded by warm autumn colors and leaves.

Thankful Mindset: Gratitude Wins Either Way 🦃🍂

Thanksgiving doesn’t always go perfectly - but that’s kind of the point. In my latest flow, Thankful Mindset, I explore how choosing gratitude (even when things go sideways) can turn any moment into a reason to smile. Because sometimes, burnt rolls still mean a full heart.

2 days ago1 min read

The Future of AI is Not About Replacing Humans, it’s About Augmenting Human Capabilities.

AI isn’t here to replace us - it’s here to extend what we can do. In enterprise UX, the real opportunity lies in augmentation, not automation. This post explores how AI can enhance designers’ judgment, creativity, and efficiency - turning teams into faster, sharper versions of themselves without losing the human touch that defines great design.

Nov 132 min read

Mentoring AI in Research - Part 1b: From Personas to Journey Maps

Once AI helps you cluster research insights, the next step is connecting the dots. In Part 1B of the Mentoring AI series, learn how to coach AI to create realistic personas, simulate user flows, and build first-pass journey maps. Discover how thoughtful prompting turns AI from an assistant into a design partner—while you remain the lead shaping empathy and meaning.

Nov 63 min read

ABOUT ME

I’m a UX & AI Product Designer with 10+ years of design experience simplifying complex systems in enterprise finance and healthcare. I focus on creating user-centered solutions that are both intuitive and scalable. From research synthesis to designing within enterprise systems and accelerating workflows with AI, my goal is to deliver clarity, consistency, and measurable impact. ✨

I'D LOVE TO HEAR FROM YOU!

Please reach out if you want to collab, connect, or to just say hello.

Send me a message